TERMS AND CONDITIONS

This Agreement was last revised on July 20th, 2024.


INTRODUCTION

We appreciate your visit to our online store, located at https://everestkeys.com.au, owned and operated by Everest Keys and Phone Repairs.


By exploring our website, you indicate your acceptance of the following terms and conditions. Please note that these terms and conditions may be updated without prior notice; therefore, we advise reviewing them regularly. Your use of our website confirms that you have read, understood, and agreed to these terms, which encompass our Privacy Policy as a vital part of this agreement. Should you disagree with any of these terms, we kindly ask you to refrain from using our website.


DEFINITIONS

  • "Agreement" encompasses the comprehensive set of terms and conditions, which includes the Privacy Policy and supplementary documents provided by the Website.

  • "Product" or "Item" pertains to the merchandise available for purchase on the website.

  • "Service" or "Services" encompasses the various offerings available on the website, such as placing an order or submitting a customer review.

  • "User," "You," and "your" denote individuals who access or utilize our services.

  • "Customer" refers to users who access the website and complete purchases by making payments for the available products.

  • "We," "us," and "our" signify Everest Keys and Phone Repairs, the entity operating the website.

  • "Website" includes "https://everestkeys.com.au" and any potential future iterations or affiliated websites.

  • "Customer Account" signifies an electronic account established by the customer for the purpose of procuring products offered on the website.

INTERPRETATION

  • The terms, whether in singular or plural form, and the term "includes," should be construed to encompass both singular and plural, and "includes" should be interpreted as "comprehensive" without restrictions.

  • Words indicating a specific gender should be construed to encompass all genders.

  • References to laws, ordinances, or statutes also encompass all regulations, instruments, and any current compilations, modifications, re-enactments, or replacements.

  • The headings, bold typeface, and italics (if utilized) are purely for convenience and do not constrain or impact the meaning or interpretation of the terms in this Agreement.

INTRODUCTION AND SCOPE

  • Scope. These Terms are relevant to your use of the Website and its Services. Any third-party products or services are governed by their respective terms and are not controlled by these Terms, unless explicitly specified otherwise.

  • Eligibility: To access particular Services provided on the Website, you must be at least 16 years old and should not have faced prior suspension or expulsion from our system for any reason.

  • Electronic Communication: When you access this Website or transmit electronic communications to us from your computer or mobile device, you are consenting to engage in electronic communication with us. Furthermore, you agree to receive electronic communications from us in a similar format, and you have the option to retain copies of these communications for your own records.

SERVICES

Everest Keys and Phone Repairs, your trusted destination for all your key cutting, phone repair needs, and phone accessories. Located in the heart of Campsie, New South Wales, our shop prides itself on delivering exceptional service and high-quality products to our valued customers.


At Everest Keys and Phone Repairs, we understand the importance of convenience and reliability. Our journey began with a simple goal: to provide a one-stop solution for key cutting and phone repairs. Over the years, we have expanded our services to include an extensive range of phone accessories and car key batteries, ensuring that we meet all your needs under one roof.


MODIFICATIONS TO THE SERVICE

We reserve the right to modify, adjust, or revise the terms and conditions as necessary. In the event of any changes, an updated version of the terms will be accessible on our website, and notifications regarding these revisions will be sent to you. Your continued use of the website after these changes have been posted will indicate your acknowledgment and agreement to the revised terms.


ACCOUNT

To access certain features on our website, registering an account and providing specific details to create a user ID and password may be necessary. By initiating the account setup process, you confirm the accuracy and currency of the information provided. The security of your account, encompassing your registration details, username, password, and any associated billing information, is entirely your responsibility. You are accountable for any authorized or unauthorized use of your account. In case of any security breaches or unauthorized activities, it's crucial to notify us immediately. We reserve the right to suspend or terminate your account credentials at our discretion, with or without prior notice.


PRECISION KEY CUTTING GUARANTEE

At Everest Keys and Phone Repairs, we pride ourselves on delivering exceptional precision in our key cutting services. Our state-of-the-art key cutting machines are at the forefront of modern technology, enabling us to cut keys with unparalleled accuracy. Whether you need a house key or a car key, our advanced machinery ensures that every cut is flawless, matching the original key's specifications to the minutest detail.


Our precision guarantee means that you can trust our keys to work seamlessly every time. We understand the importance of reliability when it comes to keys, which is why we use only the best tools and techniques to ensure that each key functions perfectly from the moment you use it. This commitment to excellence provides you with the security and peace of mind you need, knowing that your new keys will perform exactly as intended.


RAPID REPAIR COMMITMENT

We understand how disruptive a broken phone can be to your daily life. At Everest Keys and Phone Repairs, we prioritize minimizing this disruption with our rapid repair commitment. We recognize that in today's fast-paced world, being without your phone for an extended period is simply not an option. Therefore, we strive to complete most repairs within the same day.


Our team of expert technicians is equipped with the knowledge and tools to handle a wide range of phone issues efficiently. From cracked screens and battery replacements to more complex hardware and software problems, we work swiftly to diagnose and repair your device. Our goal is to get you back to your routine as quickly as possible, with minimal inconvenience.


By choosing Everest Keys and Phone Repairs, you are opting for speed without sacrificing quality. Our rapid repair commitment ensures that you receive reliable and professional service, allowing you to continue with your day without unnecessary delays.


ORDERING AND PAYMENT

Ordering:

When placing an order on Everestkeys.com.au, you are offering to purchase products subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason at our sole discretion.


Order Confirmation:

After placing an order, you will receive an email confirmation with the details of your purchase. This email serves as an acknowledgment of receipt of your order, not as acceptance of the order.


Payment:

All payments must be made using the payment methods specified on our website. We use Stripe as our payment processor to handle transactions securely. You are responsible for providing accurate payment information, and payment will be processed upon confirmation of your order.


Prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Shipping costs are additional and will be displayed during the checkout process.


Payment Security:

We implement security measures to protect your payment information. However, you are responsible for ensuring that your payment details are correct and up-to-date. By using our payment processing system, you agree to comply with the terms and conditions of Stripe.


Order Fulfilment:

Once payment is successfully processed, we will begin processing your order. You will be notified of any issues related to order fulfilment, including delays or discrepancies in product availability.


Changes and Cancellations:

Orders cannot be modified or cancelled once they have been processed. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request before processing.


GENERAL CONDITIONS

  • The information provided on our website is not guaranteed to be accurate, complete, valid, or timely.

  • Your use of the website is subject to a limited, non-commercial, and personal license in connection with the Service. This license is contingent upon your adherence to all the terms and conditions specified in this Agreement. Any violation of this Agreement will lead to an immediate revocation of the granted license without prior notice.

  • Unauthorized reproduction, distribution, display, sale, lease, transmission, creation of derivative works, translation, modification, reverse-engineering, disassembly, decompilation, or exploitation of any part of this Site is strictly prohibited unless you have obtained written permission from www.everestkeys.com.au.

  • We are not responsible for any errors in printing on the site or the final sale of products. The images displayed on the site may not precisely represent the appearance of the products due to potential variations in color, monitor settings, photo quality, and resolution. Our aim is to provide accurate representations of the products.

EXPERT TECHNICIANS ON SITE

At Everest Keys and Phone Repairs, we take great pride in the expertise and professionalism of our team. Our staff comprises certified and experienced technicians who specialize in both phone repair and key cutting. Each technician has undergone rigorous training and certification processes, ensuring they possess the knowledge and skills necessary to address a wide range of issues with precision and care.


Our commitment to excellence doesn't stop with initial training. We invest in ongoing education and professional development for our technicians, keeping them updated on the latest advancements in technology and repair techniques. This continuous learning approach ensures that our team is always equipped with the most current knowledge and tools, allowing them to deliver superior service every time you visit us.


Whether you're dealing with a malfunctioning phone or need a new set of keys, you can trust that our technicians will handle your needs with the highest level of expertise and professionalism. Their dedication to quality workmanship and customer satisfaction sets Everest Keys and Phone Repairs apart as a trusted service provider in the community.


GEOGRAPHIC RESTRICTION

We retain the authority to limit or deny access to any service, individual, specific geographic area, or jurisdiction as we consider necessary. We may exercise this right as required. Furthermore, we maintain the prerogative to terminate any service at any given moment. In cases where a service offered on this website is prohibited, any such offer becomes invalid.


USER RESPONSIBILITIES

  • Your commitment is to utilize the Service and Website exclusively for lawful purposes, adhering to all applicable laws during your use of the Website.

  • You are prohibited from utilizing or accessing the Website to gather market research for any competing business.

  • It is forbidden to misrepresent or impersonate any person or entity for deceitful or unlawful purposes.

  • You are not allowed to access the Website using any device, scraper, or automated methods without obtaining proper authorization.

  • If you come across inappropriate content or illegal activities on the Website, you must promptly report them to us.

  • Any interference with the normal functioning of the Website or attempts to gain unauthorized access to data, files, or passwords through hacking, data mining, or similar means are strictly prohibited.

  • When submitting content to www.everestkeys.com.au or third parties, you must not use a false email address or assume a false identity.

  • You affirm that your submissions are free from any intellectual property rights infringements, disputes, or third-party claims.

  • You are obligated to notify us of any unsuitable content you encounter and to report any content that violates any laws.

  • We maintain the right, at our sole discretion, to deny your access to the Website or any service, or any part thereof, without prior notice, and to remove any content.

TRANSPARENT SERVICE POLICIES

Transparency and honesty are fundamental principles at Everest Keys and Phone Repairs. We believe that our customers deserve clear and upfront information about the services we provide, including pricing and policies. From the moment you walk through our doors or visit our website, you can expect straightforward communication with no hidden fees or surprises.


We provide detailed pricing information for all our services, whether it's phone repairs, key cutting, or purchasing accessories. Our goal is to ensure that you fully understand the costs involved before any work begins. This transparency extends to our invoicing process, where every charge is clearly itemized and explained.


At Everest Keys and Phone Repairs, your satisfaction is our priority. Our transparent service policies are designed to build trust and provide peace of mind, ensuring that you have a positive experience every time you choose us for your key cutting and phone repair needs.


CUSTOMER-CENTRIC APPROACH

At Everest Keys and Phone Repairs, our customers are at the core of everything we do. We believe that exceptional service goes beyond just completing a transaction; it's about building meaningful relationships and ensuring every customer feels valued and supported.


From the moment you interact with us, you will experience a personalized approach tailored to your specific needs. Our team is trained to listen carefully, understand your unique requirements, and provide solutions that best address your concerns. Whether you need urgent phone repairs, custom key cutting, or assistance with selecting the right accessories, we are here to offer expert advice and guidance.


Our commitment to a customer-centric approach extends to our attentive aftercare. We follow up on repairs and purchases to ensure that you are completely satisfied with our services. If you have any questions or encounter issues after your service, our team is readily available to assist you and resolve any concerns. This ongoing support is part of our effort to build long-term relationships based on trust, reliability, and your overall satisfaction.


We take pride in the positive feedback we receive from our customers and continually strive to enhance our services based on their input. Your experience is our top priority, and we are dedicated to ensuring that every interaction with Everest Keys and Phone Repairs is pleasant and fulfilling.


EXCLUSION OF LIABILITY

By utilizing the website www.everestkeys.com.au, you hereby agree that we shall not be held accountable for any indirect damages arising from the use of our products, nor for any delays in deliveries, which may occur, especially during special occasions or events. To avoid such situations, we strongly recommend placing your orders well in advance.


We shall not assume liability for any delays or errors resulting from circumstances beyond our control, such as labor disputes, fires, war, governmental decisions, or disruptions or non-deliveries from our suppliers.


You acknowledge that we do not guarantee the accuracy, completeness, validity, or timeliness of the information provided by us or any third parties. Furthermore, we are not responsible for any materials posted by us or any third party. As such, it is your responsibility to exercise judgment, caution, and common sense when evaluating any potential methods, offers, or information provided by us or any third party.


Under no circumstances shall Everest Keys and Phone Repairs, its owner, directors, employees, partners, agents, suppliers, or affiliates be held liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, losses of profits, revenues, usage, goodwill, or other intangible losses. This liability extends to (i) your use or inability to access or use the Service; (ii) any conduct or content of third parties on the Service; and (iii) unauthorized access, use, or alteration of your transmissions or content. This applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and regardless of whether we were aware of the possibility of such damages.


ECO-FRIENDLY PRACTICES

At Everest Keys and Phone Repairs, we are deeply committed to practicing environmental responsibility in every aspect of our business. We recognize the impact that electronic waste can have on the planet and are dedicated to minimizing our environmental footprint through a range of eco-friendly initiatives.


Our recycling program plays a key role in our sustainability efforts. We actively recycle old phone parts, batteries, and other electronic components, ensuring that they are processed in an environmentally responsible manner. This reduces the amount of waste sent to landfills and helps to conserve valuable resources.


In addition to recycling, we focus on sourcing eco-friendly products whenever possible. Our selection of phone accessories and other products includes items made from sustainable materials or those designed to have a minimal environmental impact. By choosing eco-friendly products, we aim to offer our customers high-quality options that align with their values and contribute to a greener planet.


Our commitment to eco-friendly practices also includes educating our customers about the importance of recycling and responsible disposal of electronic waste. We encourage you to bring in old devices and accessories for proper recycling and to make environmentally conscious choices when purchasing new products.


At Everest Keys and Phone Repairs, our goal is to combine top-notch service with a strong commitment to environmental stewardship. By integrating sustainable practices into our operations, we strive to contribute to a healthier planet while delivering the exceptional service you expect.


TYPOGRAPHICAL ERRORS

At Everest Keys and Phone Repairs, we exert all reasonable efforts to ensure the accuracy of product and pricing information displayed on our website. However, there may be occasions when pricing or typographical errors occur. The price of an item cannot be confirmed until an order is placed.


Should an item be listed with an incorrect price or contain inaccurate information due to pricing or product information errors, we retain the right, at our sole discretion, to decline or annul any orders made for that item. In the event of a mispricing, we may, at our discretion, communicate with you to provide instructions or cancel your order, and we will promptly inform you of such a cancellation.


NO RESPONSIBILITY

We disclaim any responsibility for any losses that may arise from factors beyond our control, such as inaccurate or incomplete information provided by you on our website, your inability to access our website at any given time, errors or omissions on our website, or unauthorized access or loss of personal information.


CUSTOMIZED KEY SOLUTIONS

At Everest Keys and Phone Repairs, we offer specialized key cutting services designed to meet the unique security needs of businesses and homeowners. For businesses, we provide custom solutions such as master key systems, which enable centralized control over multiple locks with a single key. This system is ideal for commercial properties that require efficient management of various access points while maintaining security. Our expert technicians will collaborate with you to design a system that aligns with your specific security protocols and operational needs.


For homeowners, we offer a range of customized key options including high-security keys, electronic keys, and keys with personalized designs. Whether you need keys that provide advanced security features or ones that match your personal style, we have the expertise and technology to create them. Our commitment to precision and quality ensures that every key we cut meets your exact specifications, providing you with reliable and effective security solutions for your home.


THIRD-PARTY LINKS

The Website may feature links to External Sites or third-party websites for your convenience. However, please note that these links should not be interpreted as an endorsement by us of the content found on these External Sites. The content on these External Sites is generated and maintained by third parties, and you should contact the respective site administrators for such External Sites.


We cannot be held accountable for the content provided on External Sites linked from our website, and we do not assert or guarantee the accuracy or completeness of the information available on these External Sites. It's crucial to exercise caution when downloading files from these External Sites to safeguard your computer against viruses and other potentially harmful programs. If you decide to access the linked External Sites, you do so at your own discretion and assume any associated risks.


PERSONAL INFORMATION AND PRIVACY POLICY

By visiting or utilizing this Website, you agree to the utilization, storage, and handling of your personal information as stipulated in our Privacy Policy.


EXCLUSIVE ONLINE OFFERS

Our website, Everest Keys and Phone Repairs, is a hub for exclusive online offers that make high-quality phone accessories and car key batteries more accessible and affordable. We regularly feature special promotions, seasonal discounts, and bundle deals that are available only through our online store. These exclusive offers allow you to purchase top-tier products at competitive prices, enhancing the value of your shopping experience.


By shopping on our website, you can enjoy the convenience of accessing these deals from the comfort of your home. We encourage you to check our site frequently or subscribe to our newsletter to stay informed about the latest promotions and special offers. This ensures that you never miss out on opportunities to save while obtaining the best products available.


ERRORS, INACCURACIES, AND OMISSIONS

We have made every effort to ensure the accuracy and completeness of the information presented on this Website. However, we regret any errors or omissions that may have occurred. Please be aware that we cannot offer any warranty or assurance regarding the absence of errors, suitability of the Website for your specific needs, uninterrupted access, rectification of defects, or the absence of viruses or other potentially harmful elements. We do not provide any explicit or implicit warranties, including but not limited to fitness for a particular purpose or accuracy, and we cannot ensure the complete functionality or reliability of the Website.


LIMITATION OF LIABILITY

The Website and its services are provided on an "as is" and "as available" basis, without any express or implied warranties. We cannot guarantee the absence of errors, viruses, malware, or other harmful elements on the Website, nor can we assure uninterrupted operation. We explicitly disclaim all warranties, including but not limited to title warranties, merchantability, non-infringement of third-party rights, and fitness for a particular purpose. We shall not be liable for any incidental, consequential, or substantial damages, lost profits, or losses of data or business disruption resulting from the use of, or inability to access and use the Website or its content, even if we have been advised of the possibility of such damages.


The Website may contain technical inaccuracies, typographical errors, or omissions, for which we are not responsible unless required by applicable laws. Please note that information about specific services on the Website may not be available in all locations. We reserve the right to make changes, corrections, or enhancements to the Website at our discretion and without prior notice.


COPYRIGHT AND TRADEMARK

The Content available on the Website, encompassing software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials provided by us or third parties, is safeguarded by copyright, trademark, and other applicable laws. Unauthorized utilization of the Content may constitute a breach of these legal provisions. You are solely authorized to employ the Content in accordance with the terms outlined in this Agreement, and no other usage is permissible without our explicit written consent.


In the event that you create a copy of the Content, it is imperative that you retain all copyright and proprietary notices found in the original Content. Transferring, licensing, sublicensing, selling, modifying, or utilizing the Content for any public or commercial purpose, including but not limited to reproducing, displaying, publicly performing, creating derivative works from, distributing, or engaging in any other form of utilization of the Content is expressly forbidden. Furthermore, posting or using the Content on any other website or networked computer environment is strictly prohibited.


Breach of any aspect of this Agreement will result in an automatic termination of your authorization to access and/or employ the Content and the Website, necessitating the immediate destruction of any copies you may have made of the Content. Our trademarks, service marks, and logos exhibited on the Website are our proprietary assets, while other product and service names may belong to third parties. The utilization of Trademarks without our prior written consent for each specific use is forbidden. The Content may not be retransmitted without our explicit written authorization for each distinct instance.


WARRANTY ON REPAIRS AND PRODUCTS

At Everest Keys and Phone Repairs, we stand by the quality of our services and products, which is why we offer a comprehensive warranty on all repairs and items purchased through our website. This warranty is designed to provide you with peace of mind, knowing that any defects or issues with your repairs or products will be addressed promptly and efficiently.


For repairs, our warranty covers both the workmanship and the replacement parts used. If you encounter any problems related to the repair within the warranty period, simply contact us, and we will resolve the issue at no additional cost. For products purchased through our site, including phone accessories and car key batteries, our warranty ensures that you receive a replacement or repair if the item fails to meet quality standards due to manufacturing defects.


Our commitment to quality and customer satisfaction means that we are dedicated to ensuring your complete confidence in both our repairs and products. By offering this comprehensive warranty, we aim to deliver not only excellent service but also the reassurance that your investment is protected.


SECURE DATA HANDLING FOR REPAIRS

At Everest Keys and Phone Repairs, safeguarding your personal data is a top priority when you send in your device for repair. We understand the importance of data privacy and have implemented rigorous procedures to ensure that your information remains secure throughout the repair process.


When you bring your device to us or send it in for service, we follow a series of stringent data protection measures. Our technicians are trained to handle your device with the utmost care, and we use secure systems to manage any data that might be accessed during the repair. We limit access to your data to only those team members directly involved in the repair process, ensuring that unauthorized personnel do not come into contact with your personal information.


Our website provides detailed information about the steps we take to protect your data, including our data handling policies and security practices. This transparency is designed to give you confidence that your privacy is safeguarded. Additionally, we encourage you to back up your data before sending in your device, as a precautionary measure to ensure that your information is protected even further.


INDEMNIFICATION

By accessing or utilizing the Website, you hereby agree to protect, indemnify, and absolve us, along with our officers, directors, employees, successors, licensees, and assigns, from any claims, actions, or demands, which may encompass reasonable legal and accounting fees, stemming from your violation of this Agreement or your improper utilization of the Content or the Website. We will promptly notify you of any such claim, lawsuit, or legal proceeding and will provide assistance, at your expense, in defending against any such claim, lawsuit, or legal proceeding.


Nevertheless, we reserve the prerogative, at your cost, to take on the exclusive defense and management of any matter subject to indemnification pursuant to this section. Furthermore, you consent to cooperate with us in the defense of such matter in any reasonable manner we may request.


MISCELLANEOUS

SEVERABILITY

In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary to ensure that the Terms remain in full force and effect and are enforceable.


TERMINATION

Term. The Services provided to you may be canceled or terminated by us at any time, with or without cause, upon written notice. We shall have no liability to you or any third party due to such termination. Termination of these Terms shall result in the termination of all your Services.


Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.


ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.


GOVERNING LAW AND JUDICIAL RECOURSE

This agreement and any disputes arising from your use of the Everestkeys.com.au website and services shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any legal action or proceedings related to this agreement must be brought exclusively in the courts of New South Wales, Australia, and you consent to the jurisdiction of these courts.


FORCE MAJEURE

We shall have no liability to you, your users, or any third party for any failure to perform our obligations under these Terms if such non-performance arises as a result of an event beyond our reasonable control, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.


ARBITRATION

For any claim arising between you and www.everestkeys.com.au (excluding claims for injunctive or other equitable relief), the party seeking relief may choose to resolve the dispute cost-effectively through binding non-appearance-based arbitration. The party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award, the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.


ASSIGNMENT

We shall have the right to assign/transfer this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without obtaining any consent from the User.


CONTACT INFORMATION

If you have any questions about these Terms, please contact us at everestrepairs8848@gmail.com.